SCROLL TO FOLLOW THE CALL
Something breaks. You make one call. It’s handled.
Homeowner Pass is a membership with the Bay Area Business Alliance. This page is one member’s call, start to finish — scroll, and watch a Saturday-afternoon breakdown get handled the way every Pass job is handled.
“The AC just quit. The house is climbing past 84°, and family is coming at six.”
SCENE 01 — THE CALL
DISPATCH
“Member dispatch — what’s going on at the house?”
YOU
“The AC quit. It’s 84 inside and climbing, and we’ve got family coming at six.”
DISPATCH
“Found you. Your Home Profile has the unit, its age, and its last service — all already on file.”
DISPATCH
“You’re set. We’re matching your tech now — you’ll get a text with their name, photo, and ETA before anyone knocks.”
SCENE 02 — THE MATCH
Dispatch sends the right pro. Not the first one who answers.
The Bay Area Business Alliance bench holds one vetted business per trade. Your call is matched to the trade the problem actually needs — no searching, no callbacks into the void.
Your tech is on the way. Name, photo, and ETA — in your texts before anyone knocks.
SCENE 03 — THE WORK
The work gets done.
The pro does the job. You get on with your Saturday.
You pay the pro directly.
At your member rate — 10%, 15%, or 20% off the published rate card, depending on your pass. The Alliance never takes a cut of the repair.
SCENE 04 — THE RECORD
A job can’t close until its paperwork is in your Vault.
That’s the rule on every Pass job. Watch this one close:
Job closed. And the next time something breaks, the call starts with your home’s whole history already in it.
SCENE 05 — THE MEMBERSHIP
One membership. Every call runs the same way.
That Saturday call wasn’t a one-off — it’s the system. Homeowner Pass is a membership with the Bay Area Business Alliance. Something breaks, you call one number, dispatch matches a vetted local pro from the Alliance bench, you pay that pro directly at your member rate, and every job’s paperwork is filed in your BABA Vault. Here is the standing log it runs on:
Seven entries — that’s the whole system. What changes from pass to pass is the room you get: how many dispatches a year, and how deep your member rate runs. Pick yours.
That call is the membership. Pick your pass.
Every pass carries the same dispatch line, the same bench, and the same Vault. They differ in dispatch room and member pricing.
HOMEOWNERPASS
KNOW YOUR HOME
Protection Pass
$12/mo · or $132/yr
- 2 dispatches a year — the dispatch fee is on us
- 10% member pricing on the published rate card
- Home Profile in your BABA Vault, with alerts as systems age
- Emergency phone triage, always — a member can always reach a human
PRINTED ON THE BACK OF THIS PASS$29 one-time activation · 6-month minimum term · Dispatch benefits begin on day 30.
HOMEOWNERPASS
WE KEEP IT RUNNING
Home Shield
MOST HOUSEHOLDS$59/mo · or $649/yr
- Everything in Protection Pass
- 4 dispatches a year — the dispatch fee is on us
- 15% member pricing on the published rate card
- A maintenance calendar we run for you — tune-ups booked from your Home Profile
HOMEOWNERPASS
WE STAND IN FOR YOU
Total Home Concierge
$99/mo · or $1,089/yr
- Everything in Home Shield
- 6 dispatches a year — the dispatch fee is on us
- 20% member pricing on the published rate card
- Insurance documentation packet — your whole record, exported as one bundle
- Built for second homes and family homes, with a report after every job
Pass for Parents: hold a Total Home Concierge membership for a parent’s home. They make the one call; you authorize the work and receive the report after every job.
WHERE THE BENCH ANSWERS — THE COASTAL BEND
TOTAL TIME ON THE PHONE
One call.
(361) 704-1373Member dispatch — one number for every trade your home needs, answered by a human, day or night.